{"id":7456,"date":"2023-02-06T09:42:07","date_gmt":"2023-02-06T08:42:07","guid":{"rendered":"https:\/\/www.bhype.it\/customer-satisfaction-services\/"},"modified":"2023-03-06T12:04:21","modified_gmt":"2023-03-06T11:04:21","slug":"service-customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.bhype.it\/en\/service-customer-satisfaction\/","title":{"rendered":"Customer Satisfaction"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1678100639994{margin-right: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_column][vc_single_image image=&#8221;7079&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1677510305083{background-color: #ededed !important;}&#8221;][vc_column css=&#8221;.vc_custom_1542210878518{padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;45px&#8221;]<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--center \">\n\t\t<h2 class=\"qodef-m-title\" >\n\t\t\t\t\tCUSTOMER SATISFACTION_\t\t\t<\/h2>\n\t<\/div>[vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">CUSTOMER SATISFACTION IS FUNDAMENTAL FOR EVALUATION OF COMPANY PERFORMANCE LET&#8217;S SEE IN DETAIL<\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;45px&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;5&#8243; el_class=&#8221;max-size&#8221; accent_color=&#8221;#ff5507&#8243;][\/vc_column][\/vc_row][vc_row content_text_alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1675697013377{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221; el_class=&#8221;shadow-center&#8221;][vc_column css=&#8221;.vc_custom_1591187654932{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;65px&#8221;][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; row_content_width=&#8221;grid&#8221; content_text_alignment=&#8221;left&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<h2 class=\"qodef-shortcode qodef-m  qodef-highlight \" style=\"color: #ffffff\">\n\t\t\t<span class=\"qodef-highlight-text\" data-highlight=\"#ff5507\" style=\"color: #ffffff\">WHAT IS IT ABOUT<\/span>\t<\/h2>[vc_empty_space height=&#8221;25px&#8221;]<div class=\"qodef-shortcode qodef-m icon-agency qodef-icon-with-text qodef-layout--before-content qodef--icon-pack  qodef--loading-animation\">\n\t<div class=\"qodef-m-icon-wrapper\">\n\t\t<span class=\"qodef-shortcode qodef-m  qodef-icon-holder qodef-size--small qodef-layout--normal\"  >\t        <span class=\"qodef-icon-font-awesome fa fa-headphones qodef-icon qodef-e\" style=\"color: #0a0a0a;font-size:35px\" ><\/span>    <\/span>\t<\/div>\n\t<div class=\"qodef-m-content\">\n\t\t\t<h3 class=\"qodef-m-title\" style=\"color: #0a0a0a\">\n\t\t\t\t\t<span class=\"qodef-m-title-text\">CUSTOMER SATISFACTION SERVICES<\/span>\n\t\t\t<\/h3>\n\t\t\t<\/div>\n<\/div>[vc_column_text el_class=&#8221;black-txt&#8221;]<strong>Customer satisfaction services<\/strong> represent a support for companies that intend to <strong>evaluate performance:<\/strong><\/p>\n<p><strong>Through actions aimed at analyzing customer satisfaction, it is possible to understand which are the critical business areas in order to promptly intervene with the right corrective actions.<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1592225648536{padding-right: 20px !important;}&#8221;][vc_single_image image=&#8221;6967&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;65px&#8221;][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; row_content_width=&#8221;grid&#8221; content_text_alignment=&#8221;left&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1592225648536{padding-right: 20px !important;}&#8221;][vc_single_image image=&#8221;6952&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space height=&#8221;50px&#8221;]<div class=\"qodef-shortcode qodef-m icon-agency qodef-icon-with-text qodef-layout--before-content qodef--icon-pack  qodef--loading-animation\">\n\t<div class=\"qodef-m-icon-wrapper\">\n\t\t<span class=\"qodef-shortcode qodef-m  qodef-icon-holder qodef-size--medium qodef-layout--normal\"  >\t        <span class=\"qodef-icon-font-awesome fa fa-phone qodef-icon qodef-e\" style=\"color: #0a0a0a;font-size:35px\" ><\/span>    <\/span>\t<\/div>\n\t<div class=\"qodef-m-content\">\n\t\t\t<h3 class=\"qodef-m-title\" style=\"color: #0a0a0a\">\n\t\t\t\t\t<span class=\"qodef-m-title-text\">THE IMPORTANCE OF A SATISFIED CUSTOMER<\/span>\n\t\t\t<\/h3>\n\t\t\t<\/div>\n<\/div>[vc_column_text el_class=&#8221;black-txt&#8221;]<\/p>\n<blockquote><p>A <strong>satisfied customer<\/strong> is a customer who will become loyal over time and which costs the company ten times less than a new one.<\/p><\/blockquote>\n<p><strong>Customer Satisfaction and Business Benefits:<\/strong><\/p>\n<ul>\n<li><strong>choice of a specific product and\/or service<\/strong> effective over time excluding non-competitive ones since they do not represent needs;<\/li>\n<li><strong>positive review of the company<\/strong> and recommendation to other potential buyers.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_content_width=&#8221;grid&#8221; css=&#8221;.vc_custom_1677510577497{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column][vc_empty_space height=&#8221;45px&#8221;][vc_column_text el_class=&#8221;black-txts&#8221;]When a customer purchases a service or product, the support phase aspect may be less than satisfactory. This situation c<strong>an create many problems in both the long and short term<\/strong>: <strong>dealing with customers who are not completely satisfied and not correcting the situation promptly are problems that absolutely should not be ignored.<\/strong><\/p>\n<p><strong>It is necessary to intervene<\/strong>, to ensure that that situation does not repeat itself in the future, concretely improving all the aspects that are perceived as unpleasant and professional. Corrective action is made easier and more targeted when you rely on reliable data: what makes the difference is the support of a<strong> professional customer satisfaction service<\/strong>.<\/p>\n<p>The <strong>customer satisfaction service<\/strong> will support the company in evaluating all aspects of the business, in order to <strong>seek maximum customer satisfaction with the proposed product and\/or service<\/strong>.[\/vc_column_text][vc_column_text css_animation=&#8221;top-to-bottom&#8221; el_class=&#8221;black-txts&#8221;]Have you ever wondered if your customers are fully satisfied with your business? Does your company do it right throughout the customer journey &#8220;<em>from consultation to post-sales to buyback<\/em>&#8220;? How many, for the same price, would be willing to change you, choosing a competitor and how many are truly loyal to you over time?<\/p>\n<p>The <strong>Customer Satisfaction service offered by Bhype<\/strong> allows your company to understand, in a <strong>short time<\/strong> and thanks to valuable information, the real satisfaction perceived by your customers:<\/p>\n<p>In a <strong>simple and professional<\/strong> way, without having to carry out long and complicated operations which often do not give positive results.<\/p>\n<p><strong>Having a detailed report drawn up by professionals<\/strong>, relating to the aspects just covered, <strong>will allow for the necessary changes to be made to activities and processes and therefore to improve the standard in those areas that are not considered by the customer at an optimal level<\/strong>,\u00a0prevention itself can, in future, be synonymous with the loss of hard-won customers.[\/vc_column_text][vc_empty_space height=&#8221;45px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; content_text_alignment=&#8221;center&#8221;][vc_column css=&#8221;.vc_custom_1542210878518{padding-top: 0px !important;}&#8221;]<h2 class=\"qodef-shortcode qodef-m  qodef-highlight \" style=\"color: #0a0a0a\">\n\t\t\t<span class=\"qodef-highlight-text\" data-highlight=\"#be0b01\" style=\"color: #ffffff\">BHYPE: CUSTOMER SATISFACTION SERVICES TAILOR-MADE FOR COMPANIES<\/span>\t<\/h2>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column css=&#8221;.vc_custom_1542210878518{padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row row_content_width=&#8221;grid&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1591187654932{margin-top: 0px !important;padding-top: 0px !important;}&#8221;]<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left \">\n\t\t<h2 class=\"qodef-m-title\" >\n\t\t\t\t\tIN PARTICULAR WHAT IS THE CUSTOMER SATISFACTION SERVICE FOR?\t\t\t<\/h2>\n\t<\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class=\"qodef-shortcode qodef-m icon-agency qodef-icon-with-text qodef-layout--before-content qodef--custom-icon qodef--icon-animation qodef--loading-animation\">\n\t<div class=\"qodef-m-icon-wrapper\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.bhype.it\/wp-content\/uploads\/2023\/02\/star.png\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t<\/div>\n\t<div class=\"qodef-m-content\">\n\t\t\t<h3 class=\"qodef-m-title\" style=\"color: #0a0a0a\">\n\t\t\t\t\t<span class=\"qodef-m-title-text\">ASSESSMENT OF COMPANY RESULTS<\/span>\n\t\t\t<\/h3>\n\t\t\t<p class=\"qodef-m-text\" style=\"color: #333333\">Analyzing consumer satisfaction with the company product and\/or service is an aspect to be taken into consideration. Ignoring this aspect leads to negative effects on the business.<\/p>\n\t<\/div>\n<\/div>[vc_empty_space height=&#8221;38px&#8221;]<div class=\"qodef-shortcode qodef-m icon-agency qodef-icon-with-text qodef-layout--before-content qodef--custom-icon qodef--icon-animation qodef--loading-animation\">\n\t<div class=\"qodef-m-icon-wrapper\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.bhype.it\/wp-content\/uploads\/2023\/02\/ok.png\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t<\/div>\n\t<div class=\"qodef-m-content\">\n\t\t\t<h3 class=\"qodef-m-title\" style=\"color: #0a0a0a\">\n\t\t\t\t\t<span class=\"qodef-m-title-text\">GOAL: CONTINUOUS IMPROVEMENT<\/span>\n\t\t\t<\/h3>\n\t\t\t<p class=\"qodef-m-text\" style=\"color: #333333\">Knowing the critical points and weaknesses of the service offered offers the company a great advantage: understanding over time which areas need to be improved in order to be able to offer complete customer satisfaction.<\/p>\n\t<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column css=&#8221;.vc_custom_1542210878518{padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; row_content_width=&#8221;grid&#8221;][vc_column css=&#8221;.vc_custom_1591187654932{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1678100639994{margin-right: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_column][vc_single_image image=&#8221;7079&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; 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