{"id":7603,"date":"2023-02-06T09:42:07","date_gmt":"2023-02-06T08:42:07","guid":{"rendered":"https:\/\/www.bhype.it\/servizi-di-customer-satisfaction\/"},"modified":"2023-03-06T12:24:14","modified_gmt":"2023-03-06T11:24:14","slug":"servicio-de-customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.bhype.it\/es\/servicio-de-customer-satisfaction\/","title":{"rendered":"Servicio de Customer Satisfaction"},"content":{"rendered":"<p>[vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb css=\u00bb.vc_custom_1678101849362{margin-right: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}\u00bb][vc_column][vc_single_image image=\u00bb7082&#8243; img_size=\u00bbfull\u00bb][\/vc_column][\/vc_row][vc_row equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb css=\u00bb.vc_custom_1677510305083{background-color: #ededed !important;}\u00bb][vc_column css=\u00bb.vc_custom_1542210878518{padding-top: 0px !important;}\u00bb][vc_empty_space height=\u00bb45px\u00bb]<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--center \">\n\t\t<h2 class=\"qodef-m-title\" >\n\t\t\t\t\tSERVICIO DE CUSTOMER SATISFACTION_\t\t\t<\/h2>\n\t<\/div>[vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">ENTENDER LAS NECESIDADES PARA CONSTRUIR CONFIANZA<\/h3>\n<p>[\/vc_column_text][vc_empty_space height=\u00bb45px\u00bb][vc_separator color=\u00bbcustom\u00bb border_width=\u00bb5&#8243; el_class=\u00bbmax-size\u00bb accent_color=\u00bb#ff5507&#8243;][\/vc_column][\/vc_row][vc_row content_text_alignment=\u00bbcenter\u00bb css=\u00bb.vc_custom_1675697013377{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}\u00bb el_class=\u00bbshadow-center\u00bb][vc_column css=\u00bb.vc_custom_1591187654932{margin-top: 0px !important;padding-top: 0px !important;}\u00bb][vc_empty_space height=\u00bb65px\u00bb][vc_row_inner equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb row_content_width=\u00bbgrid\u00bb content_text_alignment=\u00bbleft\u00bb][vc_column_inner width=\u00bb1\/2&#8243;]<h2 class=\"qodef-shortcode qodef-m  qodef-highlight \" style=\"color: #ffffff\">\n\t\t\t<span class=\"qodef-highlight-text\" data-highlight=\"#ff5507\" style=\"color: #ffffff\">\u00bfDE QU\u00c9 SE TRATA?<\/span>\t<\/h2>[vc_empty_space height=\u00bb25px\u00bb]<div class=\"qodef-shortcode qodef-m icon-agency qodef-icon-with-text qodef-layout--before-content qodef--icon-pack  qodef--loading-animation\">\n\t<div class=\"qodef-m-icon-wrapper\">\n\t\t<span class=\"qodef-shortcode qodef-m  qodef-icon-holder qodef-size--small qodef-layout--normal\"  >\t        <span class=\"qodef-icon-font-awesome fa fa-headphones qodef-icon qodef-e\" style=\"color: #0a0a0a;font-size:35px\" ><\/span>    <\/span>\t<\/div>\n\t<div class=\"qodef-m-content\">\n\t\t\t<h3 class=\"qodef-m-title\" style=\"color: #0a0a0a\">\n\t\t\t\t\t<span class=\"qodef-m-title-text\">SERVICIO DE CUSTOMER SATISFACTION<\/span>\n\t\t\t<\/h3>\n\t\t\t<\/div>\n<\/div>[vc_column_text el_class=\u00bbblack-txt\u00bb]El <strong>servicio de customer satisfaction<\/strong> representa un elemento clave para la <strong>valuaci\u00f3n de la performance<\/strong> empresarial.<\/p>\n<p><strong>A trav\u00e9s de acciones dirigidas al an\u00e1lisis de la satisfacci\u00f3n de los clientes, es posible comprender cu\u00e1les son las \u00e1reas cr\u00edticas del negocio para intervenir oportunamente con las acciones correctivas adecuadas<\/strong>.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1592225648536{padding-right: 20px !important;}\u00bb][vc_single_image image=\u00bb6970&#8243; img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00bb65px\u00bb][vc_row_inner equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb row_content_width=\u00bbgrid\u00bb content_text_alignment=\u00bbleft\u00bb][vc_column_inner width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1592225648536{padding-right: 20px !important;}\u00bb][vc_single_image image=\u00bb6955&#8243; img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243;][vc_empty_space height=\u00bb50px\u00bb]<div class=\"qodef-shortcode qodef-m icon-agency qodef-icon-with-text qodef-layout--before-content qodef--icon-pack  qodef--loading-animation\">\n\t<div class=\"qodef-m-icon-wrapper\">\n\t\t<span class=\"qodef-shortcode qodef-m  qodef-icon-holder qodef-size--medium qodef-layout--normal\"  >\t        <span class=\"qodef-icon-font-awesome fa fa-phone qodef-icon qodef-e\" style=\"color: #0a0a0a;font-size:35px\" ><\/span>    <\/span>\t<\/div>\n\t<div class=\"qodef-m-content\">\n\t\t\t<h3 class=\"qodef-m-title\" style=\"color: #0a0a0a\">\n\t\t\t\t\t<span class=\"qodef-m-title-text\">LA IMPORTANCIA DE UN CLIENTE SATISFECHO<\/span>\n\t\t\t<\/h3>\n\t\t\t<\/div>\n<\/div>[vc_column_text el_class=\u00bbblack-txt\u00bb]<\/p>\n<blockquote><p>Un <strong>cliente satisfecho<\/strong> es un cliente que se fidelizar\u00e1 con el tiempo y que cuesta a la empresa diez veces menos que uno nuevo.<\/p><\/blockquote>\n<p><strong>Satisfacci\u00f3n del Cliente y Beneficios Comerciales:<\/strong><\/p>\n<ul>\n<li><strong>elecci\u00f3n de un producto y\/o servicio<\/strong> espec\u00edfico efectivo en el tiempo excluyendo los no competitivos por no representar necesidades;<\/li>\n<li><strong>revisi\u00f3n positiva de la empresa<\/strong> y recomendaci\u00f3n a otros compradores potenciales.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_content_width=\u00bbgrid\u00bb css=\u00bb.vc_custom_1677510577497{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00bb][vc_column][vc_empty_space height=\u00bb45px\u00bb][vc_column_text el_class=\u00bbblack-txts\u00bb]Cuando un cliente compra un servicio o producto, el aspecto de la fase de soporte puede ser menos que satisfactorio. Esta situaci\u00f3n<strong> puede crear muchos problemas tanto a largo como a corto plazo: tratar con clientes que no est\u00e1n completamente satisfechos y no corregir la situaci\u00f3n a tiempo son problemas que absolutamente no deben ignorarse.<\/strong><\/p>\n<p><strong>Es necesario intervenir<\/strong>, para que esa situaci\u00f3n no se repita en el futuro, mejorando concretamente todos los aspectos que se perciben como desagradables y profesionales.<\/p>\n<p>La <strong>acci\u00f3n correctiva<\/strong> se hace m\u00e1s f\u00e1cil y m\u00e1s espec\u00edfica cuando conf\u00eda en datos confiables: lo que marca la diferencia es el respaldo de un <strong>servicio profesional de satisfacci\u00f3n del cliente<\/strong>.<\/p>\n<p>El <strong>servicio de satisfacci\u00f3n<\/strong> del cliente apoyar\u00e1 a la empresa en la evaluaci\u00f3n de todos los aspectos del negocio, con el fin de <strong>buscar la m\u00e1xima satisfacci\u00f3n del cliente con el producto y\/o servicio propuesto<\/strong>.[\/vc_column_text][vc_column_text css_animation=\u00bbtop-to-bottom\u00bb el_class=\u00bbblack-txts\u00bb]\u00bfAlguna vez te has preguntado si tus clientes est\u00e1n completamente satisfechos con tu negocio? \u00bfSu empresa lo hace bien durante todo el recorrido del cliente \u00ab<em>desde la consulta hasta la posventa y la recompra<\/em>\u00ab? \u00bfCu\u00e1ntos, por el mismo precio, estar\u00edan dispuestos a cambiarte, eligiendo un competidor y cu\u00e1ntos son verdaderamente fieles a ti a lo largo del tiempo?<\/p>\n<p>El <strong>servicio de Satisfacci\u00f3n del Cliente que ofrece Bhype<\/strong> le permite a su empresa comprender, en <strong>poco tiempo<\/strong> y gracias a informaci\u00f3n valiosa, la satisfacci\u00f3n real percibida por sus clientes:<\/p>\n<p>De forma <strong>sencilla y profesional<\/strong>, sin tener que realizar largas y complicadas operaciones que muchas veces no dan resultados positivos.<\/p>\n<p><strong>Disponer de un informe detallado elaborado por profesionales<\/strong>, relativo a los aspectos reci\u00e9n tratados, p<strong>ermitir\u00e1 realizar los cambios necesarios en actividades y procesos y por tanto mejorar el est\u00e1ndar en aquellas \u00e1reas que no son consideradas por el cliente en un nivel \u00f3ptimo<\/strong>, la prevenci\u00f3n en s\u00ed misma puede, en el futuro, ser sin\u00f3nimo de la p\u00e9rdida de clientes ganados con tanto esfuerzo.[\/vc_column_text][vc_empty_space height=\u00bb45px\u00bb][\/vc_column][\/vc_row][vc_row equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb content_text_alignment=\u00bbcenter\u00bb][vc_column css=\u00bb.vc_custom_1542210878518{padding-top: 0px !important;}\u00bb]<h2 class=\"qodef-shortcode qodef-m  qodef-highlight \" style=\"color: #0a0a0a\">\n\t\t\t<span class=\"qodef-highlight-text\" data-highlight=\"#be0b01\" style=\"color: #ffffff\">BHYPE: SERVICIOS DE SATISFACCI\u00d3N DEL CLIENTE A MEDIDA PARA EMPRESAS<\/span>\t<\/h2>[\/vc_column][\/vc_row][vc_row equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb][vc_column css=\u00bb.vc_custom_1542210878518{padding-top: 0px !important;}\u00bb][vc_empty_space height=\u00bb30px\u00bb][\/vc_column][\/vc_row][vc_row row_content_width=\u00bbgrid\u00bb][vc_column width=\u00bb1\/3&#8243; css=\u00bb.vc_custom_1591187654932{margin-top: 0px !important;padding-top: 0px !important;}\u00bb]<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left \">\n\t\t<h2 class=\"qodef-m-title\" >\n\t\t\t\t\tEN PARTICULAR \u00bfPARA QU\u00c9 SIRVE EL SERVICIO DE SATISFACCI\u00d3N DEL CLIENTE?\t\t\t<\/h2>\n\t<\/div>[\/vc_column][vc_column width=\u00bb2\/3&#8243;]<div class=\"qodef-shortcode qodef-m icon-agency qodef-icon-with-text qodef-layout--before-content qodef--custom-icon qodef--icon-animation qodef--loading-animation\">\n\t<div class=\"qodef-m-icon-wrapper\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.bhype.it\/wp-content\/uploads\/2023\/02\/star.png\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t<\/div>\n\t<div class=\"qodef-m-content\">\n\t\t\t<h3 class=\"qodef-m-title\" style=\"color: #0a0a0a\">\n\t\t\t\t\t<span class=\"qodef-m-title-text\">EVALUACI\u00d3N DE RESULTADOS DE LA EMPRESA<\/span>\n\t\t\t<\/h3>\n\t\t\t<p class=\"qodef-m-text\" style=\"color: #333333\">Analizar la satisfacci\u00f3n del consumidor con el producto y\/o servicio de la empresa es un aspecto a tener en cuenta. Ignorar este aspecto conduce a efectos negativos en el negocio.<\/p>\n\t<\/div>\n<\/div>[vc_empty_space height=\u00bb38px\u00bb]<div class=\"qodef-shortcode qodef-m icon-agency qodef-icon-with-text qodef-layout--before-content qodef--custom-icon qodef--icon-animation qodef--loading-animation\">\n\t<div class=\"qodef-m-icon-wrapper\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.bhype.it\/wp-content\/uploads\/2023\/02\/ok.png\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t<\/div>\n\t<div class=\"qodef-m-content\">\n\t\t\t<h3 class=\"qodef-m-title\" style=\"color: #0a0a0a\">\n\t\t\t\t\t<span class=\"qodef-m-title-text\">OBJETIVO: MEJORA CONTINUA<\/span>\n\t\t\t<\/h3>\n\t\t\t<p class=\"qodef-m-text\" style=\"color: #333333\">Conocer los puntos cr\u00edticos y debilidades del servicio ofrecido ofrece a la empresa una gran ventaja: comprender con el tiempo qu\u00e9 \u00e1reas deben mejorarse para poder ofrecer la completa 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