TAILOR-MADE CONTACT CENTER_
THE ADVANCED AND INTEGRATED CALL CENTER
WHAT IT'S ABOUT
Contact center services they represent the evolution of the classic call center in terms relationship with contacts and integration of services.
The traditional simple call service (to and from the company) is supported by communication tools and channels for relationship management: traditional and web technology integrate with each other, associating traditional call management (inbound and outbound) with a series of additional activities, including that of analysis.
Thanks to the use of innovative management software, the progress of the marketing action is tracked and monitored in real time.
- support of the corporate sales force
- possibility for the company to generate leads and make appointments
- Constant monitoring of the marketing action and its development thanks to the use of the Contact Manager analysis software
- Generating leads or making appointments with potential customers
- Online catalog sales of company products/services
- Highly qualified personnel always willing to listen to business needs
- Native speaking staff for international campaigns